Knowledge Base/Most Requested Support Topics/Getting Started (For Admins)

Where and how do I create email addresses tied to my organization's domain?

Workspace Support Team
posted this on April 23, 2011 00:25

You can create and assign email addresses in just seconds. All you need is a domain (e.g., mydomain.com) tied to your account. This should be done prior to re-pointing your organization's email domain. It is important that all working email addresses should be created prior to any cut-over to avoid any disruption in the flow of email.


Once a domain has been tied to your account, just follow the three steps below:

  • If you're an Administrator, toggle into the Administrator Workspace using the drop-down on the top left of your account. Once there, select the Email Management tab, and click New Email Account Quick Create
  • In field Email address enter the part of the email address that comes before the "@" sign (e.g., jsmith in jsmith@domain.com).
  • Select desired domain from the domain drop-down (the one next to the "@" sign)
  • Select the User to whom you want to assign the email address (e.g., John Smith)
    Note: They must already be created in the system.
  • Click Save and Exit

Tip: You can also assign email addresses to Teamspaces or Public Message Folders, so that emails sent to info@mycompany.com or support@mydomain.net can be accessed by multiple users.

A distribution list is created by (a) creating a Public Message Folder; (b) assigning an email address to it; and (c) then forwarding emails to email addresses that you wish to be part of the distribution list. Think of a Public Message Folder as a container for emails that come to a distribution list. This container can also be made visible in a user's workspace by selecting "Permissions" and assigning the appropriate permissions.

 
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