Knowledge Base/Most Requested Support Topics/Syncing Outlook with your Workspace

Configuring Outlook 2007 using IMAP Settings

Workspace Support Team
posted this on April 22, 2011 22:21

You can use Microsoft Outlook 2007 to send and receive emails tied to your domain and mapped to your online account. There are two ways of doing this - POP and IMAP. The recommended option is IMAP since it keep folders and emails in your Outlook 2007 client in sync with folders and emails on the server. POP is simply a one-way pull and can often lead to confusion if you use more than one client or Smartphone with POP.

With IMAP, you can also set up multiple clients (e.g., Outlook on computer at work and Mac Mail on computer at home). Folders and messages will be in sync across all email clients. This is the recommended setup, especially if you plan to use a Smartphone (like iPhone or Droid) in addition to your Outlook.

IMPORTANT: Before you set up your IMAP account in Outlook 2007, please be sure that you have the latest Microsoft Service Pack which has fixed a number of critical bugs related to IMAP. The link to download Service Pack 3 for Office 2007 (including Outlook 2007) is: http://www.microsoft.com/download/en/details.aspx?id=27838.  Once you have the latest Service Pack installed on your PC, follow carefully the steps outlined below to set up your IMAP account in Outlook 2007:

 

1. Open your Outlook and select Account Settings under the Tools menu.

 

2. In the Account Settings pop-up, select the E-mail tab and click "New". In the Choose E-mail Service page that follows, select "Microsoft Exchange, POP3, IMAP, or HTTP" and click Next.

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3. In the Auto Account Setup page, enter the following information:

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  • Your Name: This is simply your name (e.g., John Smith) that will appear as the "Display Name" of your emails.
  • E-mail Address: This is the full email address that you are setting up (e.g., jsmith@organization.com)
  • Password: This is the password that you use to login to your online account. (this is a case sensitive field)
  • Select checkbox: Manually configure server settings or additional server types
  • Click Next

 

4. In the Choose E-mail Service page:

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  • Select Internet E-mail
  • Click Next

 

5. In the Internet E-mail Settings page, enter the following information:

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  • Your Name: This is simply your name (e.g., John Smith)
  • E-mail Address: This is the full email address that you are setting up (e.g., jsmith@organization.com)
  • Account Type: Select IMAP from the drop down
  • Incoming mail server: Enter imap.odmailbox.com
  • Outgoing mail server: Enter mail.odmailbox.com
  • User Name: This is the full email address that you are setting up (e.g., jsmith@organization.com).
    Note: Please use only lower case characters.
  • Password: This is the password that you use to login to your online account (this is case sensitive field)
  • Do NOT select checkbox Require logon using Secure Password Authentication (SPA)
  • Click button More Settings...

Important: Do not click Next until you've entered values for More Settings.

 

6. In the Internet E-mail Settings, More Settings pop-up, enter the following information in the tabs:

  • Tab General: Enter a name for your account to identify your email account. Leave other fields blank.
  • Check the "Purge items when switching folders online" option if you want to purge items. Read more to learn more about "Purge" in your Outlook 2007 IMAP account.

If you're new to IMAP, you're probably new to the concept of "Purge". When you delete emails in an Outlook 2007 IMAP account, they are shown as crossed out in Outlook while they are no longer visible on the server. These emails have been "Marked for Deletion" by Outlook. You can "undelete" such emails in Outlook and they will reappear on the server. This is basically like deleting an email and then restoring it from your Deleted folder on the server or other email systems that you may be familiar with.

When you "Purge" a deleted email in an Outlook 2007 IMAP account, the email is permanently deleted on both the server and in Outlook. You will not be able to "undelete" or restore an email that has been purged. So if you check the Purge Option to "Purge items when switching folders while online", your deleted items shown crossed out will be permanently deleted when you go from one folder to another or when you close Outlook and open it again.

Microsoft has adjusted the behavior of IMAP accounts in Outlook 2010 so that you can mimic behavior similar to most Webmail systems. You may wish to upgrade to Outlook 2010 if such behavior is important to you. Click here for a description of how IMAP accounts work in Outlook 2010.

Recommendation: select the "Purge items when switching folders while online" if you're fine with permanently deleting emails when deleting them. Otherwise, do not select it since "Purge" in Outlook 2007 is the same as permanent deletion. A few things to keep in mind with Purge:

a. You can undelete individual emails that have been marked for deletion.

b. You can choose to "Purge" or permanently delete all emails marked for deletion in a given folder (select the folder first) under Edit/Purge.

c. You can hide emails that have been marked for deletion in a given folder (select the folder first) under View/Current View.

 

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  • Tab Folders: Return to this tab after you set up your account. See Step 8 below.
  • Tab Outgoing Server: Check My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server

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  • Tab Connection: Leave unchanged
  • Tab Advanced:

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  • Incoming Server (IMAP): 143. Use this port number. Select TLS for "Use the following type of encrypted connection:" as it will minimize interfence from Anti-Virus software that you might have installed on your computer. TLS connections are fully supported.
  • Outgoing server (SMTP): 587. Since most ISPs today block Port 25 (the default value), you should replace it with Port 587. Select TLS for "Use the following type of encrypted connection:" as it will minimize interfence from Anti-Virus software that you might have installed on your computer. TLS connections are fully supported.
  • Server Timeouts: We recommend a value that is at least 5 minutes because email sizes are getting larger.
  • Click OK

 

7. Back in the Internet E-mail Settings page:

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  • Click Next
  • You are done with setting up your IMAP account

 

8. Additional/More Settings: Folder Subscription and Sent Items 

Folder Subscription: You can select the folders that you want to map to your IMAP account. By creating archive folders on the server and not subscribing to them in your IMAP, you can vastly improve performance since you will not be syncing thousands of emails every time you open Outlook. To choose the email folders you want to subscribe to, right-click on the IMAP root-level folder than has the name of your IMAP account and select IMAP Folders. In the pop-up that will appear, subscribe or unsubscribe to folders in your account.

We recommend that you subscribe to Inbox, Drafts, Spam, Deleted Items, and Sent Items folders.

 

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Sent Items: All emails that you send from Outlook is automatically placed in the Sent Items folder in the server. To avoid duplication, we recommend that you select Save sent items in the Outlook Sent Items folder rather than the Sent Items folder on your server. You can do this after setting up the IMAP account under Accounts/More Settings.

 

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9. Additional/More Settings: Offline Settings

Offline Settings: If you want to download more than the header of email messages when you're offline, you must define this under ToolsSend/Receive, Send/Receive Settings, Define Send/Receive Groups. Select and edit the Send/Receive Group in which your IMAP account belongs (you can also create a Send/Receive Group just for your IMAP account).

Below Receive mail items:

(1) Select Download complete items including attachments for subscribed folders if you want the full email, including email attachments, to be downloaded automatically during Send/Receive. It is important that you select this option if you want full offline access to unread emails. However, if you routinely Send/Receive "enormous" email attachments (defined by Microsoft as 5 MB or higher) and/or have limited Internet connectivity, we recommend that you do not select this option. Instead, select the option described in (2) below.

(2) Select Download headers for subscribed folders instead if you want faster performance. If you select this option, only the header information of your emails will be downloaded during Send/Receive. This results in faster Send/Receive with fewer opportunities for failure. You can always open or preview your email to download the full message content including any email attachments. This option is recommended if you routinely Send/Receive "enormous" email attachments (defined by Microsoft as 5 MB or higher)and/or have limited Internet connectivity.

 

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